Contact Us

Should you have any queries or questions please contact us by one of the methods.

Address:
Smarter Insurance,
Adlington House,
Adlington Road,
Bollington, Macclesfield,
Cheshire,
SK10 5HQ

Telephone:
0845 607 0515

Email:
info@smarter-insurance.co.uk

Complaints or other comments
Here at Smarter Insurance we are committed to providing the best customer service we can; unfortunately there may be times where we inadvertently do not meet your expectations. If you are unhappy with the way we have dealt with you, or your policy, please let us know.

Our aim is to resolve your complaint as quickly as we possibly can. So if you feel we haven’t met your service expectations please get in contact with us so we can give your complaint our full attention. Please send letters to the following address -:

The Quality Manager
Smarter Insurance,
Adlington House,
Adlington Road, Bollington,
Macclesfield,
Cheshire,
SK10 5HQ

What happens next?
Once we receive your complaint we will reply within five working days, either to give a full reply or if the complaint is more complex we will reply outlining who is dealing with the complaint and how long the reply will take.

What if I am not happy with the reply?
If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service which, once contacted, will liaise with us on your behalf. The Financial Ombudsman Service will inform you directly of its decision. You can contact them at -:

Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London
E14 9SR

Telephone: 0845 080 1800
Email: enquires@financial-ombudsman.org.uk
Website: www. financial-ombudsman.org.uk