Complaints or other comments

Here at Smarter Insurance we are committed to providing the best customer service we can; unfortunately there may be times where we inadvertently do not meet your expectations. If you are unhappy with the way we have dealt with you, or your policy, please let us know.

Our aim is to resolve your complaint as quickly as we possibly can. So if you feel we haven’t met your service expectations please get in contact with us so we can give your complaint our full attention. Please send letters to the following address -:

The Quality Manager
Smarter Insurance,
Adlington House,
Adlington Road, Bollington,
Macclesfield,
Cheshire,
SK10 5HQ

What happens next?

Once we receive your complaint we will reply within five working days, either to give a full reply or if the complaint is more complex we will reply outlining who is dealing with the complaint and how long the reply will take.